/ /

Dianna E. Graves, COMT, BS, Ed
5 mistakes managers often make
One of the hardest parts of being a manager is the stage on which we stand when we make mistakes!
The ethics of care for technicians
Understand how autonomy, justice, beneficence, and non-malfeasance come into play
Why conducting the interview yourself will ultimately be better for your clinic
So the next time you hand this task off to the human resources person to do, try jumping back in the saddle and taking the reins.
For whose convenience: The practice or the patient?
Giving pause to so-called conveniences that are offered for the sake of the patient may reveal just the opposite.
How patient satisfaction affects business
About 10 years ago, hospitals and clinics began rebuilding their relationships with patients. Two of the often-heard buzz words that began to arise were customer service and customer appreciation.
Who’s really running your practice: you or your staff?
To run a successful practice, managers must be able to discipline behavior that doesn’t align with company procedures, even when it may be uncomfortable.
Advice to managers: 'Leave it better than you found it'
From time to time I receive requests from a new manager or supervisor asking for any pearls of wisdom to help them as they begin their new role in the administrative field. They have the wide-eyed exuberance of youth, a child-like view at the practice they have been in for years and are now seeing for the first time with a “fresh snow” view: untouched, clean, white, gentle drifts of snow. Those of us who have been there realize they will soon see that what they are really looking at is end of winter: dirty snow and dreary, cloudy skies.
Clinic safety: Incidents, medication, consent
There is a very common misconception that abounds in most clinics regarding safety and who is responsible for clinic/patient safety. Staff often feels that clinic safety is a management problem—not their concern.
Tears and drama not included: How to restructure clinic staff
When there is an important position needing to be filled, but every staff member is gunning for the job, how do you pick the best without hurting people’s feelings? Here are the 5 thoughts to remember before making that decision.
When is it okay to share a secret?
It is inevitable that your staff will develop secrets and gossip, so you must be aware of how to manage it and when you should step away because of ramifications from knowing what was said.