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    10 tips to become a super tech

    You can be the tech your doctors request to work with

    Take a walk through a busy eye clinic. You will see technicians moving rapidly from one highly technical task to the next. In order to comply with increasingly stringent federal requirements and regulations, technicians are required to take on greater responsibilities requiring larger skill sets than ever before. Highly skilled and organized technicians free up eyecare providers to focus on the patient in front of them and the important decision-making process to best help that patient.  

    Every office seems to have that one technician who can walk into your exam lane when a computer is malfunctioning, hit a couple of keys on the keyboard, and suddenly everything works again. When four people are standing around a piece of equipment that is not working properly, this is the person who can walk in, push on a wire, and the problem is solved. When a clinical question comes up and information is needed, she can calmly pop her head in and supply the answer. These people are fast and accurate, they know where to find the answers, and they make it look easy. It’s as if they have a magic wand and a mind-reading antenna.

    More from iTech: How patient satisfaction affects business

    Doctors seek these technicians out for their teams. These are the ophthalmic assistants who fill in for a sick call, and at the end of the day, the doctor requests that they join his team. I am going to call them “super techs.”

    How does one become a super tech?

    You don’t need to be a college graduate to excel in this field. The key to acquiring super skills is already in your possession: it is a mindset. Just like the passage in Frank Baum’s book, The Wizard of Oz, when Glenda the Good Witch says, “You’ve always had the power… you just had to believe it.”

    You, too, can become a magic-wand holding, mind-reading super tech, if you have:

    • Physical ability to perform the tasks required of the job or can do so with reasonable accommodation

    • Compassion and the desire to help other people in need of your services

    • Belief that you can do anything you really put your mind to

    More from iTech: How to create a happy patient

    The key to being highly efficient with a minimum amount of stress is a matter of using a basic set of organizational skills as if you were pulling them from a toolbox. Not only do you need all the right tools, you need to know how to use the right tool for the right job and locate it quickly. If you were going to paint a mansion, you wouldn’t use a watercolor brush. If you were going to hammer a nail into a wall to hang a picture, you wouldn’t use a screwdriver.

    Here are 10 tips to help you become the super tech in your office.

    Next: Get organized

    Sherry Malone, BA, COA
    Sherry Malone is clinical manager of Ophthalmic Consultants of Boston.

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