5 ways to start the lens care conversation with patients
Many times—and more often than not—our patients purchase a different contact lens solution than what we recommended in office.
Was it because we as their eyecare practitioner just handed our patients a contact lens solution sample, hoping they would purchase the same exact brand? Did we even have a discussion regarding what type of solution we recommend for our patients?
Emphasizing the contact lens solution as a prescription instead of a recommendation can lead to best practices. Try these five methods for discussing contact lens solutions with your patients.
1.Ask what solution they have been using
During the exam, discussing their current habits and solutions gives you an idea of what your patients are already doing. Many patients don’t know what brand they are using because they typically purchase the cheapest solution at the pharmacy. This is more than likely because a solution was never discussed or prescribed to them. Changing your patients’ habits can lead to better care.
2. Discuss lens care while still in your office
Start a conversation about the solution that you hand to your patient. Discuss why you are prescribing that solution, and open up the box to display the instructions.
Carefully review the cleaning process of their contact lenses:
• Show patients the brand-new case
• Instruct patients to discard their old case
• Explain how often to replace their cases
• Demonstrate how to properly fill the case
• Talk about morning and evening care