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    15 things that drive ODs crazy during the holidays

     

     

     

    Last-minute patients

    “A patient’s poor planning does not constitute an emergency for me,” says Dori Carlson, OD, FAAO. “Patients who suddenly must get in before the end of the year but didn’t think to call until the last minute drive me crazy—especially if they are repeat offenders.”

    “Demanding patients with flex spending or benefits that are about to expire who expect more than anyone else because they waited until the last minute,” says Leo Semes, OD, FAAO.

    "People who call December 20 for an appointment and get ticked off because we can’t see them before the end of the year," says Alan Glazier, OD, FAAO.

    “Patients ‘suddenly’ have to get in to be examined before the end of the year (good thing) but insist that they cannot be dilated, do special test, because of shopping, parties—you name it,” says Bill Townsend, OD, FAAO.

    “Parent calls on December 24 to get an appointment for her child while he is home on Christmas break,” says Kris VanSickle, West Union, IA, via ODs on Facebook. “Child leaves to go back to school on December 26.”

    "Patients expect to be pushed through before the year ends, and patients are annoyed when you take a few days off for the holidays," says Joe Shovlin, OD, FAAO.

     

    Colleen E. McCarthy
    Colleen McCarthy is a freelance writer based in the Cleveland area and a former editor of Optometry Times. She is a 2010 graduate of the ...

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