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    LensFerry offers alternative to online contact lens retail

    Pleasanton, CA—A new contact lens delivery service offers convenience to patients and financial benefits for practitioners—while offering an alternative to other online contact lens retailers.


    Introducing LensFerry

    LensFerry allows patients to order contact lenses via a mobile device, tablet, or computer for direct shipment to their homes. The contact lenses are sold at eyecare practitioners’ specified prices, and the prescribing practice receives the sales revenue.

    “Thanks to UPP, we’re pretty much the same price as the 1-800s of the world,” says Greg Kraskowsky, OD, of Alamo, CA, an early adopter of LensFerry.

    The LensFerry communications are customized for each individual practice, with the practice’s name and logo.

    Related: AOA fights back against 1-800 CONTACTS-backed state legislation 

    “With the marketplace going mobile, we want to make it very easy for the consumer to make a purchase from the storefront,” says Jeremy Godsil, general manager of WebSystems3. WebSystem3 is CooperVision’s cloud-based software to automate office communications and improve practice productivity. LensFerry is able to work in conjunction with WebSystem3.

    LensFerry offers a few different ways patients can purchase their lenses:

    • A monthly plan to purchase a year’s supply of lenses—ideally increasing compliance.

    • By enrolling in LensFerry, the company can contact the patient via text or e-mail when it’s time to purchase new lenses. Lenses are shipped directly to the patient.

    • When the patient is ready to order lenses, he is able to contact LensFerry via text with a specified number. The company will respond with the product and pricing. The patient confirms the order by replying “yes” via text.

    The service is currently available for practices in New York and California, with a nationwide rollout planned for later this year. LensFerry will be open to both optometrists and ophthalmologists.

    Participating in WebSystem3 is not required for LensFerry availability; however, all orders are fulfilled via ABB Optical Group. Practices must create an account with ABB Optical in order to offer LensFerry to patients.

    Next: Benefits for patient and practitioner

    Colleen E. McCarthy
    Colleen McCarthy is a freelance writer based in the Cleveland area and a former editor of Optometry Times. She is a 2010 graduate of the ...


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