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    ODs’ top 4 gripes about vision care plans: Part 3—Reimbursements


    1. Review your contracts, institute staff training

    I use audience response when lecturing about VCP contracts, and typically only 2 to 3 percent of people responding in the audience have read and understand their VCP contracts.

    VCP revenues represent a large portion of a practice’s revenue, and you must read and understand the contracts and the rules. More importantly, your staff must understand the rules, which will allow everyone to work together making the VCPs more profitable for your practice.

    Related: 10 tips to surviving an insurance audit

    It is impossible to bill, collect, and understand the product mix you need without understanding the VCPs themselves. Also, patients rarely understand their plans—which means to be successful with VCPs you and your team must have a thorough understanding and be able to educate and guide patients.

    We have always conducted monthly staff meetings geared at educating our team’s understanding of the VCPs and our strategy. More recently we developed short video training modules staff can watch and stay updated on VCPs.

    Up next: Have the righ product mix, retail pricing strategy

    Carl H. Spear, OD, MBA, FAAO
    Dr. Spear owns a multi-location group practice with his wife Dr. Katie Gilbert Spear in Pensacola, FL. Dr. Spear is commander of the ...


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