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    Real-life office policies for ODs


    11. We do dilate our patients’ eyes because we feel this is the best way to see the inside of your eyes. If I can’t see the retinal detachment, I can’t fix it. It is not that big of a deal, and whining about it won’t help. We will give you some exceptionally attractive sunglasses so everyone will know you got an eye exam.

    12. If you can see at the end of the examination, you did not get an adequate eye exam.

    13. At the end of the visit, our doctor will make recommendations regarding your spectacles, contact lenses, medications, and return visit. Please follow these instructions. If you return to the office reporting no improvement, and you have not followed our instructions, you will be assessed a $75 fee. This fee is not covered by insurance, either.

    14. Please request refills for medications at the time of your visit. Some medications require periodic visits to the office to assess your ocular health, and these cannot be billed to your vision care plan. Medical copay applies.

    Related: Why opticals must exceed, not meet, expectations

    15. If your medication requires a prior authorization from your medical insurance company, we will supply the information to them; however, prior authorizations are dictated by your insurance. Do not leave us a bad review if your prior authorization is not approved. This process makes us cranky, too. We cannot be held responsible for annoying insurance limitations. Please see item number three to assess if you have coverage for branded medications. Branded medications are not generic medications. Note: Just because it is a generic drug, it may still be quite expensive and you should complain about this to your pharmacist for 10 minutes, not us.

    16. We do not have samples. We did 10 years ago, but now we do not. Begging will not make them magically appear.

    17. If your check is returned, you will be assessed a fee of $50.

    Your signature indicates you have read these policies and will follow them. Failure to follow these policies may result in you being referred to a doctor we do not like.


          Most Understanding Patient’s Name                                 The Date Pigs Fly



    I am sure this will work as well as the chore chart I use at home. 

    Read more from Dr. Schroeder-Swartz here

    Tracy Schroeder Swartz, OD, MS, FAAO
    Tracy Schroeder Swartz currently practices at Madison Eye Care Center in Madison, Alabama. She serves as Education Chair for the ...


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