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    What you missed at AOA 2017






    EyeCare Prime launches Prime Nexus patient relationship management system  

    Pleasanton, CA—EyeCare Prime has unveiled Prime Nexus, a next-generation, cloud-based patient relationship management system aimed at fostering more effective patient engagement and helping to drive practice growth. The Prime Nexus platform offers a simple, intuitive user interface, enhanced functionality, and new features to better meet the needs of eyecare practices and their digitally connected patients.

    Prime Nexus was developed exclusively for optometry, based on years of collaboration with eyecare providers, according to the company. The system enables practices to maximize appointment booking, improve patient retention, and streamline office efficiencies to propel practice success.

    Related: Understanding the role of inflammation in dry eye

    New features include:

    • Full sync and write-back appointment confirmations into compatible electronic health record (EHR) systems. When patients schedule appointments online, Prime Nexus seamlessly integrates with major practice management systems so online appointment confirmations are automatically updated in the practice’s calendar.

    • Automatic post-appointment survey requests to patients via text message and email, increasing the likelihood of completion. Surveys are customizable for each practice.

    • Streamlined online review posting and dedicated web page. Completed reviews can be automatically published to a dedicated practice review web page to save staff time.

    • Personalized email campaigns. Prime Nexus offers a library of pre-written emails dedicated to eye care.  Practices can target groups of patients to ensure relevancy of content for each audience.

    • Improved reporting and alerts. A new dashboard features key performance indicators for the practice, providing a snapshot of the practice’s performance at a glance.

    “Over the last several years, we have partnered with eyecare professionals to determine what patient engagement features would result in more positive experiences for their patients and provide increased growth for their practices,” says Mark Lindsey, global general manager of EyeCare Prime. “Today’s connected patients are demanding more from their eyecare experiences, including online appointment scheduling and communications via text and email. Practices are looking for increased efficiencies. With Prime Nexus, we sought to meet all of those needs by developing a patient-centric system that is simple, smart, and effective.”   

    Read more from AOA 2017 in Washington, DC here


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